FAQ

Can I cancel or modify my order?

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Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

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Please Whatsapp our Customer Care team +852-51694705. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.

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When will I receive my order?

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Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.

 

Once your order is placed, all handmade item's standard processing time of up to 7-10 business days is required before the order is shipped out. Orders placed after 2100 (UTC+08:00) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at UTC+08:00. During peak periods, processing times may exceed 14 business days.

 

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

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