FAQ

Can I cancel or modify my order?

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

Please Whatsapp our Customer Care team +852-51694705. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.

When will I receive my order?

Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.

 

Once your order is placed, all handmade item's standard processing time of up to 7-10 business days is required before the order is shipped out. Orders placed after 2100 (UTC+08:00) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at UTC+08:00. During peak periods, processing times may exceed 14 business days.

 

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

prospekt hahababa01.jpg